SHIPPING & RETURNS

SHIPPING

What is the price for shipping an order? 
We are currently offering 2 types of shipping. These, are based on the total of your order.
  • If the order's total is less than $200.00, Standard USPS Rate will be applied.
  • If the order's total is more than $200.00, Special USPS Rate will be applied.
    • Standard USPS Rate: $7.99
    • Special USPS Rate: $14.99

Do you ship internationally?
For now, we only offer US domestic shipping at checkout. If you live internationally, please contact us marketing@lulamena.com and we will help facilitate the international shipment.
 
When will my order ship?
All shipments should arrive to you 10-12 business days from date of order.  
 
How can I track my order?
You will receive a shipping confirmation email with tracking information once your order has shipped. Please use this tracking number to stay up to date on your shipment.

What shipping carrier do you use?

To ship any order, we use USPS.

RETURNS

  • We want you to love your order. If for any reason you are not completely satisfied, we will gladly accept your timely return within 5 days of receipt the product.
  • We only make returns if the item (s) are defective or damaged.
  • The best way to submit a Return Request is to email us at marketing@lulamena.com 
      • Please include your order number and the product(s) you would like to return.
      • We'll get back to you within 2 business day.

EXCHANGES

Due to our inventory of one of a kind items and limited quantities, we do not accept exchanges.