SHIPPING & RETURNS

SHIPPING

 

What is the price for shipping an order? 

We are currently offering 2 types of shipping. These, are based on the total of your order.

  • If the order's total is less than $200.00, Standard USPS Rate will be applied.
  • If the order's total is more than $200.00, Special USPS Rate will be applied.
    • Standard USPS Rate: $7.99
    • Special USPS Rate: $14.99

Do you ship internationally?

For now, we only offer US domestic shipping at checkout. If you live internationally, please contact us international@lulamena.com and we will help facilitate the international shipment.

When will my order ship?

All shipments should arrive to you 10-15 business days from date of order. 

Are there limitations on any products?

Since we want to remain as exclusive as possible, we don't mass produce any items. There might be the possibility that as you order, the product will have to be sent to production. We try to still respect the 10-15 business days arrival, but if product has to be made, it may take longer. Everything here is handmade and we make sure it has the best quality before sending. Thank you for your understanding on this matter. We want to provide the best service and product for you.
 
How can I track my order?

You will receive a shipping confirmation email with tracking information once your order has shipped. Please use this tracking number to stay up to date on your shipment.

What shipping carrier do you use?

To ship any order, we use USPS or UPS.

RETURNS

  • We want you to love your order. If for any reason you are not completely satisfied, we will gladly accept your timely return within 5 days of receipt the product.
  • We only make returns if the item (s) are defective or damaged.
  • The best way to submit a Return Request is to email us at international@lulamena.com 
      • Please include your order number and the product(s) you would like to return.
      • We'll get back to you within 2 business day.

EXCHANGES

Due to our inventory of one of a kind items and limited quantities, we do not accept exchanges.