FAQs
PRODUCTS
Are all your products available online?
Most of our products and custom options are available online, however, not all pieces are shown.
Do I need to create an account to order online?
For your convenience, Lula Mena provides guest checkout - no account is needed to order online.
Does Lula Mena warranty its merchandise?
At Lula Mena, we’re committed to products of great integrity—textiles, jewelry, apparel, and accessories are handmade with uncompromising quality and care. Lula Mena warrants its merchandise to be unique in construction materials and workmanship from the delivery date.
PAYMENTS & PAYMENT OPTIONS
What forms of payment do you accept?
We accept the following: VISA, MasterCard, Discover, American Express, Lula Mena Gift Cards; checks, and cash (in-store only).
Can I purchase or redeem a Lula Mena Gift Card online?
To purchase a Gift Card, search Gift Card on the search box or find it on the collections page. To redeem a gift card, please do so by entering the code at the checkout process or by visiting our store.
DELIVERY & SHIPPING
Can I pick up my merchandise at the local store?
Store pickup is available for any product on our website.
Will I receive all the items on my order at the same time?
Yes, everything you order would be shipped or delivered at the same time. *Note: delays of products can be due to our artisan's workload.
What if I have an issue during or after my delivery?
Contact Lula Mena by email at marketing@lulamena.com / international@lulamena.com for Returns & Exchanges, or other questions.
Can I request delivery on a Saturday or Sunday?
Local Deliveries can be scheduled Monday-Saturday, excluding company-observed holidays. International Shipments are programmed from Monday-Friday, excluding company-observed holidays. Additional information about Delivery & Shipping.
Do you ship to the US or other international destinations?
Yes, we ship worldwide. Deliveries to Canada and U.S. territories and international destinations require custom quotes. Please contact Lula Mena by email at marketing@lulamena.com / international@lulamena.com for details.
ORDERS & ORDER STATUS
How can I check on the status of my order?
If you placed your order in the online store, contact us by email at marketing@lulamena.com / international@lulamena.com or on our contact page for status updates. Please have your order number available so that we may assist you more quickly.
If you received a DHL email or a tracking number, you may track your shipment at dhl.com.
Can I change my order?
Contact us at marketing@lulamena.com / international@lulamena.com for any modifications or cancellations.
Discount items cannot be returned or exchanged.
RETURNS & EXCHANGES
What is the return/exchange policy?
Learn more about Returns & Exchanges.
Can I return an item to a store location?
Items purchased and taken with you from a store location must be returned to a store location. Items delivered by Lula Mena or a third-party shipping partner must be returned in the same manner. Please contact Lula Mena to coordinate the return of purchases made on lulamena.com.
What if my item(s) does not look like what I saw in the store or online?
Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from recycled materials, and other natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidation, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.
We make every effort to accurately display our products' colors on the website. However, the actual colors you see will depend on your computer monitor.
EMAIL & CATALOG SUBSCRIPTION
How do I request a catalog or sign up for email or remove my name from your mailing list?
To be added to our email mailing list, sign up at the end of the page on our website.
To be removed from our email mailing list, click the unsubscribe link at the bottom of your email.
ABOUT LULA MENA
Is Lula Mena an environmentally conscious company?
We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. We recycle copper wire, fish scales, natural beads, and other natural and recycled materials into beautiful accessories.
What is the NEST Seal?
The Nest Seal of Ethical Handcraft is the first and only consumer-facing mark, certifying that products from fashion to home decor are not just handcrafted—but Ethically Handcrafted.
The products from Lula Mena's communities have been made by hand in an ethical form and possess the NEST organization seal.
To learn more, visit buildanest.org or NEST Seal.